Shipping Policy
At Athletics Gen, we are committed to providing you with a seamless shopping experience, including prompt and reliable shipping. Below are the details regarding our shipping policy:
1. Processing Time
All orders are typically processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with your tracking details.
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods to meet your needs. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days (within the U.S.)
- Expedited Shipping: 2-3 business days (within the U.S.)
- International Shipping: 7-21 business days, depending on the destination.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. You will see the available options and costs before completing your purchase.
4. International Shipping
Yes, we ship internationally! Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may vary based on the destination.
5. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your shipment on the carrier's website.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with you and the carrier to resolve the issue.
7. Delivery Issues
For any issues related to delivery, such as missing items or incorrect shipments, please contact our customer service team as soon as possible. We are here to assist you.
8. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, feel free to reach out to us