FAQ's
1. What is Athletics Gen?
Athletics Gen is your go-to online store for high-quality fitness equipment and accessories. We specialize in functional training, dumbbells, yoga and Pilates products, and essential workout accessories to help you achieve your fitness goals.
2. How can I place an order?
To place an order, simply browse our collections, select the items you want, and add them to your cart. When you’re ready, go to checkout and follow the prompts to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments for a secure checkout experience.
4. Do you offer international shipping?
Yes, we offer international shipping! During the checkout process, you can select your shipping destination to see available options and rates.
5. How can I track my order?
After your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order through the carrier’s website.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return items within 30 days of delivery for a full refund, provided they are in their original condition. Please refer to our Return Policy for more details.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.
8. Do you offer gift cards?
Yes! We offer gift cards that make the perfect gift for fitness enthusiasts. You can purchase them directly from our website.
9. How can I contact customer service?
You can reach our customer service team via the contact form on our website or email us We’re here to help!
10. Do you have a newsletter?
Yes! Sign up for our newsletter to receive exclusive offers, fitness tips, and the latest updates from Athletics Gen directly to your inbox